Are Sanitize N’ Shine insured?
Sanitize N’ Shine are insured and certified.
We hold Public Liability insurance to cover any worst-case scenario bumps or scratches. Contact us directly if you have experienced any issues or have any questions regarding cleaning insurance.
Will your cleaners bring supplies?
Yes, we supply each of our cleaners with their own cleaning equipment and supplies. We ask all of our customers before we take on a job if any specialised cleaning products are needed, whether it be pet-friendly products or allergen conscious cleans.
Do you VET your staff?
All of our staff members have had to pass an introduction into our business which includes an initial interview, two monitored trial cleaning shifts and References, DBS, ID, Address and Government Right to Work (RTW) checks.
What happens if I need to cancel or reschedule?
If you would like to reschedule your clean we can arrange a mutual date and time alternative that works for you.
If you need to cancel your clean please contact us directly with as much notice as possible.
If you are on holiday and would still like your clean to be completed, you can leave a key with us so your home is like new on arrival.
Can I give your cleaners a key?
If you wish to provide our cleaners with a key to your property, this can be arranged. We will require a signature each time the key is passed to and from our hands, to create a log of possession.
Does a general clean involve my appliances?
We will clean your home with standard household products. If you require a deep clean of any part of your home such as if you require professional carpet shampoo and cleaning, or any appliances, such as fridges, kettles, air fryers or ovens, which require dismantling and use of strong chemicals we are happy to provide these services for an additional fee. Please note cupboard externals are done on routine cleans but interiors can be added for an additional fee.
Can your cleaners provide other services?
At Sanitize N’ Shine we provide a large range of services alongside our general cleans, if you require any reasonable tasks to be undertaken such as shopping, gardening or laundry our cleaners would be happy to take them on for a small additional fee
Can I have my laundry done as well as cleaning?
Yes, if you let us know in advance, we will be happy to provide laundry services as well as cleaning. We charge a fee for extra services on top of hourly rate which will be calculated based on the amount of laundry bags.
Do you do 'big' jobs?
No job is too big or too small for Sanitize N' Shine! Our staff have many years of cleaning experience across various workplaces such as bakery houses, dentists and building sites cleaning schools, welfare units, houses and hospitals with many more jobs behind us.
Will I ever be charged more than quoted?
The majority of clients will pay a standard rate for each clean.
However, there are circumstances when you may be asked to pay a higher hourly rate and some examples are shown below:
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You and the cleaner have decided on extra services (laundry, shopping etc)
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You have agreed with the cleaner to declutter your space before cleaning.
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Your property is in a ‘remote’ location that involves extra travel time
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There is no free parking available within half a mile to your property
Can I specify what I want cleaning?
We encourage a list or verbal description be avaliable for our cleaners reference to ensure you get the most out of your clean!
Can I have a free clean?
We do not offer a free clean, but all of our services are competitively priced and we do offer certain discounts for first time cleans, these are available to view on our ‘services’ page.
Is it okay if I have pets?
Yes, if you let us know in advance, here at Sanitize N' Shine we are big animal lovers, if we are told you have pets we will do our best to use pet-safe products. We prefer to clean in a pet free space to ensure if the use of any harsh chemicals is neccesary we protect your furry ones.